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*All orders are dispatched in unmarked boxes to maintain your privacy.*
DISPATCH AND DELIVERY
Orders are shipped via Australia Post, Air Road Direct or Couriers Please. Orders are dispatched on Monday, Wednesday and Friday. Please allow for additional delivery time for remote areas. If you require express delivery, please contact our sales representatives at 03 9555 6667 or grow@agradehydroponics.com to obtain a quote. We will do our best to accomodate your requirements; please note that express delivery is not available to some areas.
Couriers will attempt delivery to the specified address. If the customer is unable to sign for the product an ‘Attempted Delivery’ slip will be provided to inform the customer of the necessary procedures to arrange redelivery.
All orders require a signature on delivery (SOD). For security reasons, we cannot provide an ‘Authority To Leave’ option for online orders.
A-Grade Hydroponics only ship goods to the cardholder's address or the confirmed address in your PayPal account. Under NO CIRCUMSTANCES will we ship to third party addresses for your own credit card security.
We reserve the right to charge for any redeliveries if you are not present at the delivery address on the delivery date stated in your confirmation email. You may also call to schedule a delivery for a specific day if needed.
Due to the increasing frequency of online fraud and theft, we are unable to ship to P.O. Boxes and Parcel Lockers.
FREIGHT/SHIPPING
All freight charges are calculated on weight, dimensions and location. We are committed to keeping shipping charges at a minimum and do not charge handling fees.
Please note: Freight costs are subject to change. Regional areas, large and bulky orders, and tail-lift delivery occasionally incur an additional levy. Should these costs need to be amended it will be to reflect the actual charges, and not incur additional ‘shipping and handling’ fees.
We will notify you if this rare situation occurs.
*Free standard shipping is applied to all orders over $499.00 AUD.
Please Note: Some orders over $499.00 AUD may incur a small shipping fee dependent on dimensional weight, regional areas and tail-lift requirements, as stated above.
PAYMENT
All payments must be cleared before dispatch. Payments can be made online via VISA, MASTERCARD and PayPal. Payments can also be accepted via credit card by phoning 03 9555 6667.
Please allow at least 24 hours for payments to clear.
FULFILMENT OF ORDERS
You will be notified immediately if an item is permanently unavailable, with options for a replacement item at equal or higher value, refund or store credit.
All refunds will clear within 3-5 business days. Store Credits will be issued as an electronic Gift Card to be used online or in-store.
DANGEROUS AND PROHIBITED GOODS
We comply with all necessary restrictions and guidelines when shipping any products classified under the Dangerous & Prohibited Goods & Packaging Post Guide.
If, for any reason in compliance with these guidelines, we are unable to fulfil an order a refund will be issued immediately.